Eligibility:
To qualify for a return, your item must be unused, in its original condition as received, and in the original packaging. Returns must be initiated within 30 days of the purchase date.
Return Process:
To initiate a return, please contact our customer service team at support@glsgreatltd.site within the 30-day return period. Provide your order number and the reason for the return. Our team will guide you through the next steps for returning the item.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure your return is successfully delivered.
Refund Process:
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, a refund will be issued to the original payment method within a reasonable timeframe.
Non-Returnable Items:
The following items are not eligible for return:
- Perishable goods
- Personalized items
- Gift cards
Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact us immediately upon receipt at support@glsgreatltd.site. We will work promptly to resolve the issue to your satisfaction.